Full life-cycle management
Team of experts online
Rapid Response Mechanism
Frequently Asked Questions
Online Enquiry Form
Guided by the philosophy of ‘independent innovation and customer service first’, the company has established a specialised service system covering the entire product life cycle. As a high-tech enterprise deeply committed to the localisation of high-end analytical instruments, we fully recognise the importance of mass spectrometers and associated equipment to our customers’ production and research and development activities.
We provide bespoke mass spectrometry testing solutions, offering in-depth requirements analysis and guidance on equipment selection tailored to industry needs (such as new energy, healthcare and environmental protection)···
A professional installation and commissioning team ensures the equipment is installed with precision; operational training is provided to help customers quickly master key skills.
We establish equipment health records, carry out regular inspections, and provide spare parts and method development support to ensure the long-term, stable operation of the instruments.
Drawing on our company’s strong R&D team, we provide our clients with in-depth technical support, breaking down technical barriers and driving innovation in both research and production.
We will provide a solution within 24 hours of receiving a service request and, in urgent cases, disp···
We guarantee that all parts replaced during repairs are genuine manufacturer’s parts, ensuring that···
Proactive on-site inspections are carried out quarterly or half-yearly to prevent potential faults a···
Yes. As a high-tech enterprise integrating research, development and production, we specialise in providing customised mass spectrometry solutions. Whether it involves the specialised design of ion sources or application software tailored to specific industries, we can provide in-depth customisation to meet your specific requirements.
The standard warranty period for the entire unit is 12 months from the date of successful acceptance; core components (such as the mass analyser) are covered by a longer warranty. The specific warranty terms shall be governed by the technical agreement signed by both parties.
We provide free on-site operational training upon delivery of the equipment. In addition, the company regularly organises advanced user training courses at our Hefei headquarters, covering topics such as instrument maintenance and method development. You are welcome to book a place.
Our service network covers all major provinces and cities across the country. For remote areas, we have established a comprehensive service collaboration mechanism with agents to ensure there are no gaps in our service coverage.
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